Terms and Conditions

Last Updated: August 2, 2026

These Terms and Conditions (“Terms”) govern your access to and use of globalversa.com, your creation or use of a customer account, your placement of an order, and your use of services provided by Global Versa.

Please read these Terms carefully before using our website or placing an order.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and the policies referenced in them.

1. Who We Are

Global Versa is an online retail store operated by Mukarram Zaheer LTD.

Legal Company Name: Mukarram Zaheer LTD
Trading Name: Global Versa
Company Number: 15108172
Registered Office Address: 11 Maple Avenue, Bolton, England, BL1 6DQ, United Kingdom
Customer Support / Mailing Address: 240 Mill Rd, Edison, NJ 08817, United States
Email: [email protected]
Phone: +1 754-225-5356
Website: globalversa.com

The United Kingdom address is the legal registered office of Mukarram Zaheer LTD.

The United States address is used for customer-support and mailing purposes. It is not the company’s legal registered office and must not be used for returns unless Global Versa specifically authorizes it for the applicable return.

2. Service Area

Global Versa currently accepts and fulfills eligible orders for delivery within the 48 contiguous United States.

We do not currently ship to:

Alaska
Hawaii
U.S. territories
P.O. Boxes
APO/FPO addresses
International destinations

An order submitted with an unsupported shipping address may be placed on hold or cancelled.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding purchase contract to place an order through our website.

By using our website or placing an order, you confirm that:

The information you provide is accurate and complete
You are authorized to use the selected payment method
You will use our website only for lawful purposes
You will comply with these Terms and our published policies

4. Customer Accounts and Guest Checkout

You may place an order as a guest or create a customer account where those options are available.

If you create an account, you are responsible for:

Providing accurate account information
Keeping your login details confidential
Preventing unauthorized access to your account
Updating information that becomes inaccurate
Activity carried out through your account

We may temporarily restrict or suspend an account where reasonably necessary to investigate suspected fraud, misuse, unauthorized access, security threats, or violations of these Terms.

5. Product Information

We aim to display clear and accurate product information, including the product description, images, price, availability, selected options, dimensions, materials, quantity, included components, compatibility details, and other relevant specifications.

You are responsible for reviewing the complete product page and selecting the correct product, variation, quantity, and options before placing an order.

Minor differences in color or appearance may occur because of:

Device or screen settings
Lighting used in photography
Packaging updates
Manufacturing variations
Supplier or manufacturer updates
Reasonable product improvements

The product title, selected variation, specifications, cart, and final checkout details determine the item included in your order.

Accessories, surrounding objects, or demonstration items shown in an image are not included unless the product page clearly states that they are included.

We may correct errors, update product information, replace images, change prices, adjust availability, or discontinue products when reasonably necessary.

6. Availability and Substitutions

All products are subject to availability.

If a product becomes unavailable after you place an order, we may:

Cancel the affected item and issue an eligible refund
Offer an available alternative with your agreement
Offer a reasonable waiting option
Provide another appropriate resolution

We will not substitute a materially different product without your agreement.

7. Prices, Taxes, and Charges

All prices are displayed in U.S. Dollars unless clearly stated otherwise.

Prices and promotions may change. A later price change does not normally affect an order that has already been accepted, except where there is an obvious pricing, technical, or listing error.

Applicable sales tax will be calculated and displayed during checkout where required.

Before submitting an order, you should review:

Product prices
Selected quantities and variations
Discounts
Applicable taxes
Shipping charges, if any
Other clearly disclosed charges
The final order total

Global Versa currently offers free standard shipping for eligible orders within the supported shipping area.

Charges imposed independently by a bank, card issuer, payment service, or financial institution are not controlled by Global Versa.

8. Pricing or Listing Errors

We make reasonable efforts to keep product information, prices, availability, and promotions accurate.

If an obvious error materially affects an order, we may:

Correct the information before fulfillment
Contact you for confirmation
Cancel the affected item or order
Issue an eligible refund to the original payment method
Offer another appropriate resolution

We will not knowingly fulfill an order using materially incorrect product, variation, quantity, or pricing information without notifying the customer.

Nothing in this section limits rights that cannot be limited under applicable law.

9. Payments

Global Versa accepts the eligible payment methods displayed during checkout.

Available payment methods may vary according to customer eligibility, device, browser, order value, security requirements, service availability, or other transaction-related factors.

The payment methods displayed during checkout are the methods currently available for that order.

Payments are securely handled by the payment provider or payment service displayed during checkout.

Global Versa does not store or have access to complete payment-card or digital-wallet credentials.

By submitting an order, you authorize the final amount displayed during checkout to be charged or submitted for authorization using your selected payment method.

Please review our Payment Policy for complete payment information.

10. Payment Authorization and Verification

A payment may be approved, declined, marked as pending, or subjected to additional authentication, security review, or fraud-prevention checks.

We may request reasonable verification relating to:

Customer identity
Billing information
Shipping information
Payment authorization
Order information
Suspected unauthorized activity

Failure to complete a reasonable verification request may result in an order being delayed, placed on hold, or cancelled.

A temporary authorization may appear before a transaction is fully completed. The applicable financial institution determines when an unsuccessful or cancelled authorization is released.

11. Order Submission and Acceptance

After placing an order, you may receive an automated order-confirmation email.

This confirms that we received your order. It does not by itself guarantee final acceptance, availability, fulfillment, or shipment.

An order is accepted when we confirm acceptance, begin fulfillment, or issue a shipping confirmation, depending on the circumstances.

We may refuse, limit, place on hold, or cancel an order because of:

Product unavailability
Payment authorization or verification problems
Suspected fraud or unauthorized activity
An obvious pricing or listing error
An unsupported shipping address
Fulfillment or delivery restrictions
Incorrect customer information
Unusually large or suspicious quantities
Violation of these Terms
A technical or operational issue preventing fulfillment

If captured payment is eligible for a refund after cancellation, it will be returned to the original payment method.

12. Order Processing and Cut-Off Time

Most orders are processed within 0–2 business days after successful payment authorization.

Orders are normally processed Monday through Friday, excluding weekends and applicable public or delivery-service holidays.

The order cut-off time is 5:00 PM Eastern Time, Monday through Friday.

Orders placed before the cut-off typically begin processing that business day.

Orders placed after the cut-off, on weekends, or on applicable holidays typically begin processing on the next business day.

The cut-off time determines when processing normally begins. It is not a guarantee of same-day shipment.

13. Shipping and Delivery

Global Versa currently offers free standard shipping for eligible orders within the 48 contiguous United States.

Standard delivery normally takes 2–5 business days after shipment.

Based on the normal handling and transit periods, most orders are expected to arrive within approximately 2–7 business days from the date the order is placed.

Delivery dates are estimates and are not guaranteed.

Delivery may be affected by:

Delivery-service delays
Weather conditions
Public holidays
Address problems
Security verification
High order volume
Operational disruptions
Events outside our reasonable control

Some items from the same order may arrive in separate packages or on different dates.

Tracking information is normally provided after shipment when available. Tracking may require time to update after the package is received or scanned.

Please review our Shipping Policy for complete shipping information.

14. Shipping Delays

We aim to ship orders within the timeframe stated on our website.

If we become unable to ship an order within the promised or reasonably expected timeframe, we may provide:

An updated estimated shipping date
The option to accept the delay
The option to cancel the affected unshipped item or order
An eligible refund where cancellation is selected or otherwise required

If you do not agree to a material delay, you may request cancellation of the affected unshipped item.

15. Order Fulfillment

Certain storage, processing, packing, delivery, or related order services may be performed with the assistance of third-party service providers.

The use of a third-party service provider does not change your relationship with Global Versa for an order placed directly through globalversa.com.

Global Versa remains responsible for customer communication, order support, return coordination, and approved refunds relating to orders placed directly through our website.

16. Shipping Address and Delivery Issues

You are responsible for providing a complete and accurate shipping address.

Contact us immediately if you discover an address error. We will try to assist, but an address change is not guaranteed after an order enters processing, fulfillment, or shipment.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another reason attributable to the customer, reasonable reshipping or return costs may apply.

Any applicable cost will be communicated before reshipment or deducted from an approved refund where permitted and disclosed.

If tracking shows that a package was delivered but you cannot locate it, check the delivery location, mailbox or parcel area, household members, neighbors where appropriate, building staff, and any delivery notice.

Contact Global Versa as soon as reasonably possible so we can review the available delivery information.

This delivery-investigation process is separate from the 30-day return window and does not limit rights that cannot be limited under applicable law.

17. Order Changes and Cancellations

Contact us as soon as possible if you need to request a change to a product, variation, quantity, shipping address, or other order information.

We will try to assist, but changes are not guaranteed after an order enters processing, fulfillment, or shipment.

An order can be cancelled only before it enters processing, fulfillment, or shipment.

Once processing or shipment begins:

Cancellation may no longer be possible
The package may continue to delivery
An eligible product may need to be returned after delivery

If an order is successfully cancelled after payment was captured, the eligible refund will be issued to the original payment method.

18. Returns and Exchanges

You may apply for an eligible return or exchange within 30 calendar days after the confirmed delivery date.

Eligible defective and non-defective products may be returned, subject to our Return and Refund Policy.

Eligible reasons may include:

Change of mind
Ordering the wrong item
No longer needing the product
The product arriving damaged
A manufacturing defect
Receiving an incorrect product
Missing parts or accessories
Receiving a product materially different from its description

For a non-defective return or exchange, the product must:

Be new and unused
Be in its original condition
Include its original packaging
Include all original parts, accessories, manuals, inserts, and components
Remain suitable for resale
Receive authorization before being mailed

Opening the packaging only as reasonably necessary to inspect the product does not automatically make the product used.

Products showing installation, continued use, washing, alteration, modification, misuse, customer-caused damage, or missing essential components may be rejected.

19. Return Authorization and Shipping Costs

You must obtain return authorization before mailing a product.

We may request the order number, customer name, checkout email address, product details, reason for the request, photos or videos, packaging or shipping-label images, and other information reasonably required to review the request.

Submitting a return request does not automatically mean that it has been approved.

Do not send a return to our registered office, customer-support mailing address, or any other address unless Global Versa specifically authorizes that address for the applicable return.

The authorized return location may vary according to the product and order-processing location.

For an approved non-defective return, including change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping.

Where available, Global Versa may generate a customer-paid return label. The disclosed label cost may be paid before shipment or deducted from the approved refund.

Global Versa does not charge a restocking fee for an approved return that meets our Return and Refund Policy.

20. Damaged, Defective, Incorrect, or Incomplete Orders

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible and within the 30-day return period.

We may request clear photos or videos showing the product, reported problem, packaging, shipping label, and components received.

After verification, we may provide:

A replacement product
Replacement parts
An exchange
An agreed partial refund
A full refund
Another reasonable resolution

Global Versa may approve a replacement, refund, or other resolution without requiring the product to be returned.

If Global Versa requires the verified damaged, defective, incorrect, or incomplete product to be returned, Global Versa will cover the reasonable return shipping cost by providing a prepaid return shipping label or reimbursing a pre-approved reasonable shipping cost.

Customers must not purchase return shipping for such a claim unless the shipping method and cost have first been approved by Global Versa.

A prepaid return label is not required when the approved resolution does not require the product to be returned. The appropriate resolution will depend on the verified problem, product, return cost, and circumstances of the order.

Damage caused by misuse, incorrect installation, accident, neglect, unauthorized modification, or normal wear is not considered a manufacturing defect.

21. Refunds

Approved refunds are issued to the original payment method used for the order.

An approved refund will include the eligible product amount and applicable taxes.

Where the customer is responsible for return shipping:

Return shipping purchased independently by the customer is normally non-refundable
A disclosed Global Versa-generated return-label cost may be deducted from the refund

Global Versa will issue an approved refund to the original payment method within 14 calendar days after the returned item has been received and inspected, or after a claim that does not require a return has otherwise been approved. After we issue the refund, the customer’s bank, card issuer, or payment provider may take additional time to post it to the account.

Please review our Return and Refund Policy for complete details.

22. Reviews and User Content

Where available, customers may submit reviews, ratings, comments, photos, videos, feedback, or other content.

By submitting content, you confirm that:

It reflects your genuine experience
It is accurate to the best of your knowledge
It is lawful
It does not contain unnecessary personal or payment information
It does not infringe another person’s rights
You have the right to submit it

We may moderate, reject, or remove content that is false, misleading, spam, abusive, unlawful, infringing, unrelated, submitted in exchange for undisclosed compensation, or creates a security or privacy risk.

By submitting content for publication, you grant Global Versa a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use that content for operating and promoting our store, subject to applicable privacy law.

23. Acceptable Use

You must not use our website to:

Commit or facilitate fraud
Submit false, stolen, or misleading information
Attempt unauthorized access
Interfere with website security or operation
Upload malware or harmful code
Use unauthorized automated systems
Copy or exploit website content for unauthorized commercial purposes
Harass, threaten, or abuse another person
Submit unlawful or infringing content
Place orders for an unlawful purpose
Violate applicable laws or another person’s rights

24. Intellectual Property

Website content, including text, graphics, logos, layouts, designs, images, videos, software, and other materials, is owned by or licensed to Global Versa, its service providers, or applicable rights holders.

You may use our website for personal shopping and informational purposes.

You may not copy, reproduce, modify, distribute, sell, republish, or commercially exploit website content without permission or another lawful right.

Third-party trademarks and content remain the property of their respective owners.

25. Third-Party Services

Our website may use or link to third-party services.

Third parties operate under their own terms and privacy policies.

Global Versa is not responsible for the independent content, security, availability, delays, errors, or practices of a third-party website or service, except where responsibility cannot lawfully be excluded.

26. Privacy and Cookies

Our Privacy Policy explains how we collect, use, share, retain, and protect personal information.

Our Cookie Policy explains how cookies and similar technologies may be used.

Our Privacy Policy and Cookie Policy explain how cookies, pixels, tags, analytics technologies, and advertising technologies are used in connection with our website and services.

27. Website Availability and Corrections

We aim to keep our website functional and secure but do not guarantee uninterrupted or error-free access.

The website may be unavailable because of maintenance, security updates, hosting issues, software errors, network disruption, or events outside our reasonable control.

We may correct errors, inaccuracies, or omissions relating to product information, prices, promotions, availability, images, shipping details, policy information, or website functionality.

Where an error materially affects an existing order, we will provide an appropriate notice, correction, cancellation option, refund, or another reasonable resolution.

28. Product Use and Warranties

You are responsible for reading and following applicable product instructions, warnings, compatibility information, installation guidance, care instructions, age restrictions, and safety information.

Products must not be used for an unlawful, unsafe, or unintended purpose.

Any written product-specific warranty will be displayed on the applicable product page or included with the product.

Unless clearly stated otherwise, Global Versa does not provide an additional written product warranty beyond:

The applicable product description
Our published policies
Any applicable manufacturer warranty
Rights provided by applicable law

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

29. Disclaimer and Limitation of Liability

We aim to provide accurate information and a reliable shopping experience.

To the extent permitted by law, our website and products are provided according to their published descriptions, stated availability, applicable written warranties, our published policies, and mandatory consumer rights.

We do not guarantee that the website will always be uninterrupted, error-free, or free from every technical issue.

To the fullest extent permitted by applicable law, Global Versa will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from website interruption, misuse of a product, failure to follow instructions, or events outside our reasonable control.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Willful misconduct
Liability that cannot lawfully be excluded
Mandatory consumer rights

30. Consumer Rights

Nothing in these Terms limits or replaces rights and remedies that cannot be limited under applicable consumer-protection law.

Where a mandatory legal right conflicts with these Terms, the mandatory legal right will apply.

31. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

However, a consumer in the United States or another jurisdiction retains mandatory protections provided by the law that applies to that consumer and that cannot validly be excluded by contract.

This provision does not prevent a consumer from bringing a claim before a court or authority that has jurisdiction under applicable law.

If you have a concern relating to an order, payment, delivery, return, refund, account, or website issue, contact us first so we can try to resolve it fairly.

Contacting us does not prevent you from using a court, consumer-protection authority, privacy regulator, payment dispute process, or another remedy available under applicable law.

These Terms do not require private arbitration and do not require customers to waive participation in a class action.

32. Changes to These Terms

We may update these Terms to reflect changes in applicable law, store operations, website features, security practices, or customer policies.

The updated version will be published on this page with a revised “Last Updated” date.

Changes do not retroactively remove rights relating to an order that was already accepted unless applicable law permits the change.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

A delay or failure to enforce a provision does not waive our right to enforce it later.

33. Related Policies

These Terms should be read together with:

Where a specific customer-service policy addresses a matter in more detail, that specific policy will apply, provided that it does not reduce mandatory consumer rights.

34. Customer Support

You may contact Global Versa through the customer-support channels displayed on our website.

Email: [email protected]
Phone: +1 754-225-5356

Support Hours:
Monday–Friday: 9:00 AM–5:00 PM New York time
Saturday: Closed
Sunday: Closed

We aim to respond within one business day.

35. Contact Us

For questions about these Terms, contact:

Global Versa
Operated by Mukarram Zaheer LTD
Company Number: 15108172

Registered Office Address:
11 Maple Avenue
Bolton, England, BL1 6DQ
United Kingdom

Customer Support / Mailing Address:
240 Mill Rd
Edison, NJ 08817
United States