Last Updated: August 2, 2026

Global Versa is committed to providing customers with a clear and transparent return, exchange, and refund process.

This policy applies to eligible physical products purchased directly from Global Versa and delivered within the 48 contiguous United States.

30-Day Return Window

Global Versa accepts eligible returns within 30 calendar days of the confirmed delivery date.

Customers must submit their return request within this 30-day period. Requests submitted after 30 calendar days may not be accepted unless otherwise required by applicable law.

Eligible Returns

Global Versa accepts returns for eligible defective and non-defective products.

Eligible return reasons may include:

  • The customer changed their mind
  • The customer ordered the wrong item
  • The product is no longer needed
  • The product arrived damaged
  • The product has a manufacturing defect
  • The customer received an incorrect product
  • Parts or accessories are missing
  • The product is materially different from its description

All returns are subject to the eligibility, condition, authorization, and shipping requirements stated in this policy.

Product Condition Requirements

For a non-defective return or exchange, the product must be in new and unused condition.

To qualify:

  • The product must not have been used, installed, assembled, washed, altered, modified, or damaged by the customer
  • The product should be returned in its original packaging
  • All accessories, manuals, inserts, parts, cables, and components must be included
  • The product must be suitable for resale
  • Proof of purchase or the Global Versa order number must be provided
  • Return authorization must be obtained before the item is mailed

Opening the package only to reasonably inspect the product does not automatically make the product used. However, products showing signs of installation, continued use, wear, washing, alteration, misuse, or customer-caused damage may be rejected.

For a defective or damaged-product claim, customers may open the product only as reasonably necessary to inspect it and identify the reported issue.

Return Authorization Required

Customers must contact Global Versa and receive approval before mailing any return.

Return requests may be submitted through:

Customers should provide:

  • Order number
  • Name and email used for the order
  • Product being returned
  • Reason for the return
  • Photos or videos where damage, defects, incorrect products, or missing components are reported
  • Any other information reasonably required to review the request

Returns mailed without authorization may be delayed, refused, or considered ineligible for a refund.

Return Method

Approved returns must be sent by mail.

Global Versa does not accept:

  • In-store returns
  • Unauthorized drop-off returns
  • Returns delivered personally to the registered office
  • Cash-on-delivery return shipments

After approval, Global Versa will provide return instructions and the authorized return address.

After a return request is approved, Global Versa will provide the authorized return address in the return instructions. Customers must not send a product to any address unless that address is specifically stated in the authorization issued for that return.

Return Labels and Shipping Costs

The customer is generally responsible for arranging and paying the return shipping cost.

For approved non-defective returns, including change-of-mind returns, products no longer needed, or products ordered incorrectly by the customer:

  • The customer is responsible for the return shipping cost
  • Global Versa may generate a downloadable return label for the customer’s convenience
  • The label cost may be paid by the customer before shipment or deducted from the approved refund
  • The applicable label cost will be communicated before the return is completed

For a verified damaged, defective, incorrect, or incomplete order, Global Versa may, depending on the circumstances:

  • Provide a replacement product or replacement parts
  • Offer an exchange
  • Issue an agreed partial refund or full refund
  • Resolve the claim without requiring the product to be returned
  • Require the verified product to be returned

If Global Versa requires the verified damaged, defective, incorrect, or incomplete product to be returned, Global Versa will cover the reasonable return shipping cost by providing a prepaid return shipping label or reimbursing a pre-approved reasonable shipping cost.

Customers must not purchase return shipping for such a claim unless the shipping method and cost have first been approved by Global Versa.

A prepaid return label is not required when Global Versa approves a replacement, refund, or other resolution that does not require the product to be returned. The appropriate resolution will depend on verification of the issue, the product, the return cost, and the circumstances of the order.

Customers must follow the approved return instructions and should retain the shipping receipt and tracking number until the return is completed.

Global Versa is not responsible for packages that are lost, damaged, misdirected, or sent to an unauthorized address because the approved return instructions were not followed.

Restocking Fee

Global Versa does not charge a restocking fee for an approved return that meets the requirements of this policy.

A customer-paid return shipping or return-label charge is not a restocking fee and may be deducted from the refund when clearly communicated to the customer before the return is completed.

Exchanges

Global Versa accepts exchanges for eligible products within 30 calendar days of delivery.

Products submitted for exchange must:

  • Be in new and unused condition
  • Include the original packaging
  • Include all original accessories and components
  • Meet the other requirements of this policy
  • Receive authorization before being mailed

Exchanges are subject to product availability.

If the requested replacement product is unavailable, Global Versa may offer:

  • An alternative product
  • A refund to the original payment method
  • Another mutually agreed resolution

For a non-defective exchange, the customer is responsible for the cost of returning the original product.

If the replacement product has a different price, the price difference will be communicated before the exchange is completed.

Damaged, Defective, Incorrect, or Incomplete Products

Customers who receive a damaged, defective, incorrect, or incomplete product should contact Global Versa as soon as reasonably possible and within the 30-day return period.

Global Versa may request:

  • Photos or videos of the product
  • Photos of the packaging
  • Photos of the shipping label
  • Details showing the damage, defect, incorrect product, or missing component
  • Other information reasonably required to verify the claim

After verification, Global Versa may provide:

  • A replacement product
  • Replacement parts
  • An exchange
  • A partial refund agreed with the customer
  • A full refund
  • A prepaid return label or pre-approved return-shipping reimbursement if Global Versa requires the verified product to be returned
  • Another reasonable resolution

Damage caused by misuse, improper installation, accidents, neglect, unauthorized modification, or normal wear is not considered a manufacturing defect.

Return Inspection

After an approved return is received, Global Versa may inspect it to confirm:

  • The product’s condition
  • Whether the correct product was returned
  • Whether all accessories and components are included
  • The reason stated in the return request
  • Compliance with the return instructions

A return may be rejected if the product:

  • Has been used, installed, washed, altered, or modified
  • Was damaged by the customer after delivery
  • Is missing essential parts or accessories
  • Was returned after the 30-day period
  • Was mailed without authorization
  • Was mailed to an unauthorized address
  • Does not match the product included in the original order
  • Otherwise fails to meet this policy’s eligibility requirements

Refund Amount

Approved refunds will include the eligible amount paid for the returned product and applicable taxes.

Global Versa does not charge a restocking fee.

Where the customer is responsible for return shipping and Global Versa generates the return label, the disclosed label cost may be deducted from the approved refund.

Return shipping costs paid independently by the customer are generally non-refundable unless Global Versa agrees otherwise or applicable law requires otherwise.

Refund Method and Processing Time

Global Versa will issue an approved refund to the original payment method within 14 calendar days after the returned item has been received and inspected, or after a claim that does not require a return has otherwise been approved. After we issue the refund, the customer’s bank, card issuer, or payment provider may take additional time to post it to the account.

Order Cancellations

An order may be cancelled only before it enters processing, fulfillment, or shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. The customer may request a return after delivery in accordance with this policy.

An approved cancellation refund will be issued to the original payment method.

Returned-to-Sender Orders

If an order is returned to the sender because the customer provided an incorrect or incomplete address, refused the package, or failed to collect it, additional shipping costs may apply before the order is reshipped.

Where a refund is approved instead of reshipment, reasonable shipping or return costs may be deducted where permitted and disclosed to the customer.

Return Address

Customers must not mail a return without prior authorization.

When specifically authorized, approved returns may be directed to:

Returns Processing Center
23 Commerce Road, Ste K
Fairfield, NJ 07004
United States

If a different authorized return location applies, it will be clearly stated in the customer’s return instructions.

Consumer Rights

Nothing in this policy limits or replaces any rights or remedies available to customers under applicable consumer-protection laws.

Where applicable law provides customers with additional rights, those rights will remain available.

Policy Updates

Global Versa may update this policy to reflect changes in its products, return procedures, operational practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

Contact Information

Global Versa
Operated by Mukarram Zaheer LTD
Company Number: 15108172

Registered Office Address:
11 Maple Avenue
Bolton, England, BL1 6DQ
United Kingdom

Customer Support / Mailing Address:
240 Mill Rd
Edison, NJ 08817
United States

Phone: +1 754-225-5356
Email: [email protected]

Neither the registered-office address nor the customer-support address should be used for a return unless Global Versa specifically authorizes that address for the applicable return.