Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you can find answers to common questions about shopping with Global Versa. If you can’t find the answer you’re looking for, please don’t hesitate to contact our Customer Support team at [email protected].
Ordering
Q: How do I place an order?
A: Simply browse our website, select the items you wish to purchase, choose your preferred size, color, or other options where applicable, and add them to your shopping cart. When you are ready to complete your purchase, proceed to the checkout page to enter your shipping and payment information.
Q: Can I cancel or change my order after placing it?
A: You may request to cancel your order at any time before it has been shipped. Please contact us as soon as possible at [email protected] with your cancellation request and order number. Once an order has been shipped, it cannot be cancelled, but you may be eligible to return it after delivery according to our Return Policy. We are unable to make changes to an order once it has been placed.
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to store your shipping information for faster checkout, view your order history, and manage your preferences.
Shipping & Delivery
Q: Where does Global Versa ship to?
A: We offer worldwide shipping to a broad range of international destinations. If your country is not available at checkout, please contact us.
Q: Where will my order ship from?
A: As part of our global operational model, we work with fulfillment partners and warehouses located in various regions, including across Europe (such as Sweden, Italy, Spain, Germany) and the USA (Florida, Minnesota). Your order will be shipped directly from the warehouse location that holds the item(s) you ordered.
Q: How long does handling take?
A: We typically require 1 business day to process and prepare your order for dispatch after it is placed.
Q: What is the order cut-off time?
A: For same-day processing (Monday to Friday), orders must be placed before 4:00 PM (Local Time of the Fulfilling Warehouse). Orders received after this time will begin processing on the following business day.
Q: What are the estimated delivery times?
A: The total delivery time includes both handling and transit time. Estimated total delivery times from the moment you place your order are:
Standard Shipping: European Union (2–5 Business Days), Rest of the World (4–7 Business Days)
Express Shipping: European Union (1–3 Business Days), Rest of the World (2–5 Business Days)
Please note these are estimates and can vary.
Q: How much does shipping cost?
A: We offer Free Standard Shipping on all orders globally. Express Shipping is available for a flat rate of £10 GBP in eligible locations.
Q: Which shipping carriers do you use?
A: We partner with reliable international carriers such as UPS, FedEx, and DHL.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment’s progress.
Q: Do I have to pay customs duties or taxes on international orders?
A: For orders shipped outside the United Kingdom, yes, you may be subject to import duties, taxes, and brokerage fees imposed by your destination country’s customs authority. These charges are the sole responsibility of the recipient (the customer) and are not included in the product price or shipping cost paid to Global Versa. We recommend contacting your local customs office for details before ordering.
Returns & Refunds
Q: What is your return policy?
A: We accept returns for eligible items requested within 14 days of delivery. Items must be in brand new, unused condition with original packaging. We accept returns for both non-defective (change of mind) and defective/damaged products. Please see our full [Link to Return & Refund Policy Here] for complete details.
Q: How do I return an item?
A: To initiate a return, contact our Customer Support team at [email protected] within the 14-day window. Provide your order number and reason for return. We will provide you with authorization and instructions on how to return the item by post using a trackable courier service.
Q: Which shipping carriers should I use for returns?
A: Returns must be sent back using UPS, DHL, or FedEx. We cannot accept returns sent via standard local postal services.
Q: Who pays for return shipping?
A: For returns due to change of mind, the customer is responsible for the return shipping cost. For returns of defective or damaged items, Global Versa will cover the return shipping cost.
Q: How long does it take to process a refund?
A: Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days. The time for the funds to appear in your account depends on your payment provider.
Q: Can I exchange an item?
A: Yes, we accept exchanges, particularly for defective, damaged, or incorrect items. We may also facilitate exchanges for non-defective items subject to availability and our policy conditions. Contact us to arrange an exchange.
Payment
Q: What payment methods do you accept?
A: We accept a variety of major payment methods including Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, Google Pay, Apple Pay, Amazon Pay, Klarna, among others available at checkout.
Q: What currency are prices in?
A: While product prices may be displayed in your local currency for convenience, all transactions and final payments are processed in British Pounds (GBP). Your bank may apply conversion fees if your local currency is different.
Q: Is my payment information secure?
A: Yes, your payment security is a top priority. All transactions are encrypted using SSL technology, and we do not store your full payment card details on our servers. We use PCI DSS compliant payment gateways.
Product Information
Q: Are the products authentic?
A: At Global Versa, we are committed to offering only 100% original and authentic products. We achieve this by sourcing directly through our network of trusted suppliers and partners who have established relationships with brands or are official licensees. This ensures that every item you purchase from us is genuine and of the highest quality.
Q: Do you have size guides?
A: Size guides and specific product dimensions may be available on individual product pages where provided by the supplier. Please check the product description for details.
General
Q: How can I contact Customer Support?
A: You can contact our Customer Support team via email at [email protected].
Q: Where can I read your full policies?
A: You can find our complete policies here:
Privacy Policy
Shipping Policy
Payment Policy
Return & Refund Policy
Terms of Service
Disclaimer: This FAQ page provides a summary of our policies. In case of any conflict, the terms outlined in the full policies Terms of Service, Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy shall prevail.
