FAQ - Global Versa

SHOPPING INFORMATION

Can I track my order?

Yes, once your order has shipped, you will receive an email with tracking information.

How do I know if an item is in stock?

If an item is out of stock, it will be marked as “Sold Out” on the product page.

What is Global Versa's return & refund policy?

We offer a flexible return & refund policy.

Does Global Versa offer international shipping?

We ship worldwide, but some countries may have restrictions due to logistics, customs regulations, or carrier limitations. If we cannot ship to your country, we will notify you before processing your order.

Are all your products 100% original?

The products we sell are 100% authentic, almost all the rest of overstocks have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity of the products, and every product comes with the original tag attached.

What if I receive a damaged or defective item?

We strive to ensure that every product meets our quality standards. However, if you receive a damaged or defective item, please contact our customer support team within 14 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

PAYMENT INFORMATION

What forms of payment do you accept?

✅ Accepted Payment Methods

We support a diverse range of payment options to cater to our global clientele:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB
Digital Wallets: Apple Pay, Google Pay
Buy Now, Pay Later: Klarna (subject to availability)
Alternative Payment Gateways: Stripe, PayPal, Viva.com Smart Checkout, Amazon Pay, Square

Note: The availability of specific payment methods may vary based on your location. Please refer to the checkout page for options available in your region.

Is my personal and payment information secure?

Yes, our website uses industry-standard encryption to protect your information. We take the security of your personal information seriously and utilize industry-standard security measures to safeguard your data. You can shop with confidence, knowing that your information is protected

ORDERS AND RETURNS

Can I modify or change my order after it has been placed?

Yes, modifications or changes to your order are possible if it has not yet been dispatched. Please contact our customer support team at [email protected] with your order details for assistance.

Can I cancel or change my order?

We process orders quickly to ensure fast delivery. If you need to cancel or make changes to your order, please contact us as soon as possible after placing it. While we’ll do our best to accommodate your request, we cannot guarantee changes or cancellations once the order has been processed or shipped.

Do you accept returns?

We accept returns under the following conditions:

✅ Return Window: Items must be returned within 14 days of delivery.
✅ Item Condition: Must be unused, undamaged, and in original packaging with all tags and labels attached.
✅ Proof of Purchase: A valid receipt or order confirmation is required to process returns.

Do you accept exchanges?

If you received a defective or incorrect item, we will offer an exchange for the same product or an item of equal value, provided the return conditions are met.

To request an exchange, please contact our customer service team at [email protected] with the details of the product and your order number.