Welcome to our FAQ page! Here you can find answers to common questions about shopping with Global Versa. If you can’t find the answer you’re looking for, please don’t hesitate to contact our Customer Support team at [email protected].
Ordering
A: Simply browse our website, select the items you wish to purchase, choose your preferred size, color, or other options where applicable, and add them to your shopping cart. When you are ready to complete your purchase, proceed to the checkout page to enter your shipping and payment information.
A: You may request to cancel your order at any time before it has been shipped. Please contact us as soon as possible at [email protected] with your cancellation request and order number. Once an order has been shipped, it cannot be cancelled, but you may be eligible to return it after delivery according to our Return Policy. We are unable to make changes to an order once it has been placed.
A: No, you can place an order as a guest. However, creating an account allows you to store your shipping information for faster checkout, view your order history, and manage your preferences.
Shipping & Delivery
A: Global Versa currently ships to the following regions: the European Union (EU), the United Kingdom (UK), and the United States (USA).
For more detailed information on shipping destinations, carriers, and estimated delivery times, please refer to our Shipping Policy.
If your country is not listed or available at checkout, please contact us at [email protected] for assistance.
A: As part of our global operational model, we work with fulfillment partners and warehouses located in various regions, including across Europe (such as Sweden, Italy, Spain, Germany) and the USA (Florida, Minnesota) UK (Bolton). Your order will be shipped directly from the warehouse location that holds the item(s) you ordered.
A: We typically require 1-2 business day to process and prepare your order for dispatch after it is placed.
Total Estimated Delivery Time
Your total estimated delivery time includes processing time and transit time (Processing Time + Transit Time = Total Delivery Time).
Estimated times vary depending on your shipping destination:
- For EU Customers: Processing Time (1–2 Business Days) + Transit Time (1–3 Business Days) = 2–5 Business Days Total
- For UK Customers: Processing Time (1–2 Business Days) + Transit Time (3–5 Business Days) = 4–7 Business Days Total
- For USA Customers: Processing Time (1–2 Business Days) + Transit Time (3–5 Business Days) = 4–7 Business Days Total
📌 Please note: These are estimated delivery times. Actual delivery may vary due to factors beyond our control, such as public holidays, severe weather, or carrier issues.
Shipping Rates
We offer clear and simple pricing. Shipping costs are calculated based on your order value (based on British Pounds – GBP – base prices) and will be displayed to you in your local currency at checkout.
Here are the base rates:
- Free Shipping: Available on orders over £1000 (This threshold will be shown to you in your local currency at checkout).
- Flat Rate Shipping: A flat rate of £5.00 applies to all orders under £1000 (This amount will be shown to you in your local currency at checkout).
The specific shipping cost for your order will be clearly displayed during the checkout process before you finalize your payment.
A: We partner with reliable international carriers such as UPS, FedEx, and DHL.
A: Yes, once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipment’s progress.
A: For orders shipped outside the United Kingdom, yes, you may be subject to import duties, taxes, and brokerage fees imposed by your destination country’s customs authority. These charges are the sole responsibility of the recipient (the customer) and are not included in the product price or shipping cost paid to Global Versa. We recommend contacting your local customs office for details before ordering.
Returns & Refunds
A: We accept returns for eligible items requested within 14 days of delivery. Items must be in brand new, unused condition with original packaging. We accept returns for both non-defective (change of mind) and defective/damaged products. Please see our full Return & Refund Policy for complete details.
A: To initiate a return, contact our Customer Support team at [email protected] within the 14-day return window. Please include your order number and the reason for your return request.
We will review your request and provide you with authorization and detailed instructions on how to return the item. When shipping the item back, please ensure you use a trackable shipping service and provide us with the tracking number.
For more details on our return process and guidelines, please refer to our full Return & Refund Policy.
A: You must use a trackable shipping service when returning an item. We recommend using a reputable courier service like UPS, DHL, or FedEx for faster and more reliable service, but you may use other trackable postal services as well. Please ensure the service you choose provides tracking.
For complete details on our return shipping guidelines, please refer to our full Return & Refund Policy.
A: For returns due to change of mind or any reason other than a defect or error on our part, the customer is responsible for the return shipping cost.
For returns of defective or damaged items, Global Versa will cover the return shipping cost. While generally return shipping costs are the customer’s responsibility (as indicated in our system settings), for verified defective or damaged items, we will provide a prepaid return label or reimburse reasonable shipping costs upon verification of the issue.
Please refer to our full Return & Refund Policy for complete details on return shipping costs and procedures.
A: Once we receive and complete the inspection of your returned item, we will process your refund. Please allow up to 7 business days for the refund to be processed.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
For full details regarding refunds, please refer to our complete Return & Refund Policy.
A: Yes, we accept exchanges, particularly for defective, damaged, or incorrect items. We may also facilitate exchanges for non-defective items subject to availability and our policy conditions. Contact us to arrange an exchange.
Payment
A: We accept a variety of major payment methods including Visa, Mastercard, American Express, UnionPay, Bancontact, Blik, EPS, iDeal, MyBank, Przelewy24, Trustly, Multibanco, Google Pay, Apple Pay, Amazon Pay, Klarna, and others available at checkout.
💳 Please note: The payment options displayed at checkout may vary depending on your location and selected currency. Our system automatically adjusts the available methods to provide the most relevant and secure options for your region.
A: For your convenience, product prices may be displayed in your local currency based on your location. However, all transactions and final payments are processed and settled in the local currency that is displayed to you at checkout.
While we process payments in your local currency, some payment providers or banks may still apply their own fees or have specific conversion practices, especially for international transactions.
For complete details, please refer to our Payment Policy.
A: Yes, your payment security is a top priority. All transactions are encrypted using SSL technology, and we do not store your full payment card details on our servers. We use PCI DSS compliant payment gateways.
Product Information
A: At Global Versa, we are committed to offering only 100% original and authentic products. We achieve this by sourcing directly through our network of trusted suppliers and partners who have established relationships with brands or are official licensees. This ensures that every item you purchase from us is genuine and of the highest quality.
A: Size guides and specific product dimensions may be available on individual product pages where provided by the supplier. Please check the product description for details.
General
A: You can contact our Customer Support team via email at [email protected] OR +44 7304 191544.
A: You can find our complete policies here:
Privacy Policy
Shipping Policy
Payment Policy
Return & Refund Policy
Terms & Conditions
Disclaimer: This FAQ page provides a summary of our policies. In case of any conflict, the terms outlined in the full policies Terms & Conditions, Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy shall prevail.
